Customer Information – Shipping, Returns and FAQ
Satisfied Customer Testimonials
Mateja from Maribor:
"Shopping at BoardVenture was a great experience! The team helped me choose the perfect game for a family night. The delivery was fast, and the game was wonderful. Highly recommended!"
Luka from Ljubljana:
"As a big fan of strategy games, I am impressed by the wide selection at BoardVenture. I bought the game Catan and received it the next day. I am very satisfied with the quality and service."
Ana from Celje:
"I love the games offered by BoardVenture! Their online store is easy to use and the delivery is fast. The team is really friendly and professional. I highly recommend it to all game lovers!"
Marko from Koper:
"I wasn't sure which game to buy for my daughter's birthday. I emailed the team and they responded right away, recommending a game that was a huge hit. Thank you, BoardVenture!"
Delivery and Returns Policy
At BoardVenture, we understand how important fast and reliable delivery is. That's why we work with the best delivery services in India to ensure your order arrives in the shortest possible time. Standard delivery time is 2 to 5 business days, depending on your location. Shipping costs are clearly displayed at checkout and are calculatedvary depending on the size and weight of the package.
If you wish, you can also choose the express delivery option, where your order will arrive within 1-2 days. In addition, we offer the option of personal pickup at our warehouse in Ljubljana, which is free of charge.
We understand that it may happen that the product does not meet your expectations. With us, you have the option of returning or exchanging the product within 14 days of receipt. The condition for a return is that the product is unused, in its original packaging and with the invoice attached. In the event of a return, we will refund the purchase price to your bank account within 7 business days.
Your satisfaction is our priority, so we are here to answer all your questions and help you with any problems. For more information about delivery or returns, you can contact us via email or phone.
Contact usFrequently Asked Questions
Standard delivery time is 2-5 business days. We also offer express delivery, where the delivery time is 1-2 days.
You can return the product within 14 days of receipt. You must ensure that it is unused, in its original packaging and that the invoice is included.
Yes, we allow personal pickup at our warehouse in Ljubljana. This option is free of charge.
In the event of a damaged product, please contact us immediately upon receipt. We will arrange for a replacement or refund.
Yes, you can choose the gift wrapping option when ordering for a symbolic surcharge.
We are available via email, phone or the contact form on our website. We will be happy to help you!
Our guarantees
At BoardVenture, we pride ourselves on the quality of our products and services. To ensure that you are completely satisfied with your purchase, we offer a number of guarantees that provide you with a worry-free shopping experience.
Quality guarantee: All games in our offer are carefully selected and come from trusted manufacturers. Before we include them in our offer, we examine them to ensure their quality and compliance with our standards.
Money back guarantee denarja: If you are not satisfied with the product, you have the option of returning or exchanging it within 14 days, no questions asked. The process is simple, and our consultants will be happy to help you with it.
Customer Support: Our team is always ready to listen to your questions and solve any problems. Whether you need help choosing a game or have a question about an order, we are here for you.
At BoardVenture, we don't just sell games - we build trust and provide the best possible shopping experience. With our guarantees, we want you to always feel safe and satisfied with us.
Write to us